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About Us Ice Dancer and its parent company 'The Dancers Shop' are completely dedicated to your total satisfaction.
If you have any suggestions or comments please email us at mail@ice-dancer.co.uk
Making A PurchaseMaking a purchase could not be easier. Just browse our shop, and click on any items that you wish to buy and put them into your shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept all popular credit and debit cards through the paypal system
If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.
We also accept payment via your Paypal Account via our website

You have the right to cancel within 8 working days; you will be refunded the full cost of the goods once we have received the returned items within 14 days. Postal charges will not be refunded.
Shipping And Handling Please note that the shipping and handling costs will be calculated and added to the order value when you enter your payment details.

If you would like a special/ guaranteed next day delivery then either telephone 01256 886368 or e-mail us mail@ice-dancer.co.uk so we may confirm that the item is avaiable for us to be able to do this.

All UK orders are sent by either Royal Mail recorded delivery or courier depending on overall weight of order, for orders outside the UK we use International Signed-For services.

The cost of post and packaging is calculated by the weight of your order.
Delivery Schedule We will normally process your order within 3 working days, however please allow up to 7 days for delivery. Some items may have to be ordered in for you and may take upto 2 weeks to arrive with us. You will be contacted by email to advise you of this delayed delivery time to confirm that this is acceptable to you.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges All quoted prices include VAT where applicable.
Credit Card Security All credit card numbers are fully encrypted by the secure servers when the order is placed. They are not held in clear text on any web site or server.
We know of no documented cases of credit card fraud using our shopping system over the internet.
We do not store your credit card details on computer once the order has been dispatched.
Guarantee Ice Dancer would like to guarantee your satisfaction. You may cancel your order within 8 days of your receipt of the goods, and we will refund to your card within 14 days of cancellation once we have received the returned item.(please view returns policy)

We aim to respond to all complaints within 5 working days, we will also endeavour to keep you informed throughout the process. Your statutory rights are not affected
Reaching Us If you need to reach us, please email us on mail@ice-dancer.co.uk, alternatively, you can call on 01256 886368(International +44 <phone without first zero>) during our normal opening hours or write to us at :
Ice Dancer
4 Deerfield Close
RG26 5UP
Privacy Policy
1. Introduction
This policy will advise you of the way that we use the personal data that you provide us with when you place an order through our website, and also how we look after this data. This notice will also advise you of your privacy rights and how the data protects you as an individual.
Please read this notice and any other privacy notice that we may provide on other specific occasions so that you are aware of the reasons as to why we are collecting data about yourself and the way that we use it.
Ice Dancer is the data controller and is responsible for your personal data. Our address is 4 Deerfield Close Bramley Tadley Hampshire RG26 5UP and any data protection matters may be referred the data controller at this address.
2. The Personal Data we collect about you and how we collect it.
We collect personal data from you via our website. This may be from orders that you place, creating an online account with us, any sign ups to newsletters, competitions, and feedback on our website and social media platforms. Personal data is any information by which you can be identified. This includes the following:
Name, title, web browser information, billing and delivery address, telephone number, email address and how you engage with our social media.
We do not collect any Special Categories of data from you, details of which can be found on the ICO website nor do we collect any information regarding any criminal convictions or offences.
All data will be collected and stored for as long as is deemed necessary for the purpose you have supplied us with it. We will keep your order details and your contact information indefinitely.
3. Sharing your Personal Data
We NEVER sell your personal data to anyone; however, we may share your data with a third party who will treat your personal data confidentially and solely for the purpose agreed with ourselves. The data that we will share will be the minimum required by them for the purposes that it is supplied for. Some of the reasons are quoted below:
" Delivery of your order and production of shipping labels (eg couriers and Royal Mail)
" Sage Pay who are our online payment processing company
" Fraud prevention (eg, banks and other payment bodies)
" Third Party Analysts (for marketing and data analysis of The Dancers Shop)
" HM Revenue and Customs and other regulators and authorities in the UK

We will ask for your opt in consent before we share your personal data with anyone outside Ice Dancer with regards to any marketing /advertising purpose.
4. How we will use your Personal Data
We will use your personal data as the law allows us to. The following list are the most common ways in which we will do so:
" Performance of Contract: this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
" Legitimate Interest: this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
" Comply with a legal or regulatory obligation: this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
5. Some of the reasons we will use your Personal Data
" To process and deliver orders that you have placed through the website
" Sending out information to you via newsletter or email
" Marketing Communication from Ice Dancer unless you have opted out for marketing purposes

This list is not exhaustive, but any other reason will be within the legal rights of using your personal data.
You may opt out at any time to stop receiving any marketing/advertising material from us and all marketing/advertising emails will include an unsubscribe button.
6. Storage of your Personal Data
" When collecting your data through our website we will always use Secure Server Technology (SSL-128 bit encryption) to ensure industry standard security of your data during transmission.

When you choose to store credit card details in your account with us we do not store these details on our systems but use bank and/or payment gateway services which have the necessary higher security levels for storing this sensitive financial data.

Access to your data on our systems is secured within our data centre and protected from external access by any unauthorised person.

When you have created an account you are responsible for keeping your password safe and for not divulging it to anybody else.
7. Your Legal Rights to your Personal Data
In accordance with the EU General Data Protection Regulation, but subject to any exemption under the data protection laws you have the following rights to your personal data:
" You have the right to request a copy of any information we hold about you
" You have the right to amend any data that we hold about you
" You have the right to request us to delete any information we have about you
" You have the right to data portability (that we transmit your data to another data controller) where applicable
Reasonable requests to access, amend or delete your personal data are free of charge, however a nominal fee of £10.00 will be charges for requests that are unfounded excessive or repeated.
If you wish to exercise any of these rights please contact us direct on mail@ice-dancer.co.uk
8. Cookies
Cookies are a method by which data relating to you and the use of our website is stored on your computer or mobile device. Our cookies are not used to identify you as a person. They are there to make our site work better for you. Some of the cookies used by us allow the following on our website
" An auto-generated ID used by the website to remember the items you have added to the shopping basket. This is not related to you personally and expires when you close your web browser
" Cookies to record which products you have recently viewed to allow you to see the products you like
" Remember me cookies for when you return to the website via the login page without having to re enter certain personal information
If you disable or refuse certain cookies not all of our website will be made available to you
9. Changes to this Privacy notice and your duty to inform us of changes
This version was last updated on the 1st May 2020. Please keep us informed of any changes of your personal data with us to ensure it is accurate and current.
10. Queries, Requests and Concerns
Please contact us at mail@ice-dancer.co.uk or 01256 886368 for any further information that you require.
Returns Policy You may cancel your order within 8 days of your receipt of the goods, and we will refund to your card within 14 days of receiving the items unused. Returned items must be in their original packaging. Tights can only be returned if unopened. Personalised goods can not be returned unless faulty. Your statutory rights are not affected.

We are happy to exchange unused items within 14 days, however the new items will incur postage charges.

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